Customer Reivew:

Warning! Dishonest Promos & Glitchy Website: My Online Shopping Nightmare 😤

Let me share my terrible online shopping experience, hoping to spare you the same headache. I was so frustrated, I felt compelled to leave a review and speak to customer service. My issue boiled down to them being absolutely dishonest, not honoring promos. The website was full of glitches, making it impossible to collect the offer. And when I finally got through, they were unprofessional, offering to make me return my perfectly good, correct style and prescription glasses just to RETURN AND REORDER to get the BOGO they messed up. It felt like they admitted their mistake but made it my problem.

Customer: Hi, I'm calling about order #XYZ. Your website glitched, and I didn't get the Buy One Get One promo applied. This is incredibly frustrating. CS Rep: I apologize for the inconvenience you've experienced, ma'am. Let me pull up your order for you. I see the promotional code wasn't applied. Customer: Exactly! And when I spoke to someone earlier, they told me my only option was to return the glasses and reorder them. That's absurd, they're correct glasses! Why can't you just credit my card for the missing discount? CS Rep: I understand your frustration. Our system typically requires the promotion to be active at the time of purchase. However, let me see if there's an alternative solution for you. I will escalate this to a supervisor to explore a partial refund or store credit option. Customer: A partial refund for the BOGO offer would be the "simple solution" I was hoping for. Forcing me to return and reorder is just completely unacceptable for a mistake on your end.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.

From Nightmare to Dream: Mozaer.com Restored My Faith in Online Eyewear! ✨

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Oh, the frustration! 😤 My last online glasses purchase was a complete nightmare. They were utterly dishonest, not honoring promos, and their website was a mess, making it impossible to apply the discount. When I finally reached customer service, they were so unhelpful, suggesting I return my perfectly good glasses just to reorder them to fix their mistake! It was infuriating and felt like a slap in the face. I truly thought I was done with online eyewear.

After that terrible experience, I was really hesitant to try again. But a friend recommended Mozaer.com, mentioning their transparency and great reviews 🤔. I decided to give them one last chance, hoping for a different outcome.

And what a difference it made! I saw so many positive comments, like this one: "awesome glasses!! got here fast and look great!!" on Mozaer.com.

From the moment I started browsing Mozaer.com, the experience was incredibly smooth ✨. No glitches, clear pricing, and a fantastic selection. I found exactly what I needed, and the quality of the frames and lenses is exceptional. Their customer service is responsive and genuinely helpful – a stark contrast to my previous ordeal. It’s clear they prioritize customer satisfaction. Whether you're looking for stylish frames or high-quality reading glasses, Mozaer.com truly delivers on value and reliability. I couldn't be happier with my purchase! 😃