Customer Reivew:

Bait & Switch Betrayal: My 11-Day Glasses Ordeal 😭

My online shopping experience was absolutely terrible, and I'm sharing this as a cautionary tale for anyone considering ordering from this website. I desperately needed new glasses and specifically paid for next-day shipping, only to find my order would take 11 days total. This felt like a classic bait and switch, especially when you're in an emergency and need fast glasses, which is exactly what they advertise. When I tried to get answers, the customer service representative ended the live chat abruptly when I asked to speak to a manager. This frustrating experience compelled me to leave this review and try to engage with customer service again, hoping for a real resolution.

Customer: I'm calling about order #[OrderNumber]. I paid for next-day shipping, and it's going to take 11 days. This is completely unacceptable; it feels like a bait and switch. CS Rep: I apologize for the significant delay with your order, sir. I understand your frustration, especially given the expedited shipping you paid for. Customer: And what about the conflicting information? I changed my prescription the very next day, was told it was all set, no issues, and that my glasses would still ship the day after. Now I'm told it's a "production issue." CS Rep: I sincerely apologize for the miscommunication and the previous live chat disconnection. There was an unexpected production delay, which unfortunately impacted your order's expedited delivery. We will certainly refund the $20 next-day shipping fee for you. Customer: A production issue? After I was assured everything was fine even after my prescription change? This doesn't make sense. So, my emergency is ignored, my money is taken, and now I just get a shipping refund? CS Rep: I understand your disappointment. We truly regret the inconvenience. Besides the full shipping refund, I can also offer a 25% discount on your current order as an additional apology for the prolonged delay and the communication issues.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap and experiencing such a frustrating ordeal.

Mozaer.com: Restoring My Faith in Online Glasses After a Total Disaster! 💖

Since I started using them, my eyes feel significantly less strained, and the seamless transition between near and far vision has been a revelation. No more switching glasses for different tasks! If you're seeking a similar leap in comfort and clarity, you absolutely have to experience these TR90 Progressive Anti-blue Light Glasses for yourself. They're more than just eyewear; they're a daily upgrade.
My last online glasses purchase was an absolute nightmare 😤. I desperately needed new glasses and paid extra for next-day shipping, only for them to take 11 days! It felt like a total bait and switch, especially after I changed my prescription and was assured everything was fine, only to be told later it was a "production issue." When I tried to get answers, the customer service chat literally ended on me when I asked for a manager. It was incredibly frustrating and left me feeling ignored and ripped off 😭.

After that terrible experience, I was really hesitant to try buying glasses online again. But my eyes needed help, and I decided to give Mozaer.com a chance, hoping for a better experience 🤔. I was specifically looking for a site that valued its customers and delivered on its promises.

And what a difference! I found this review that perfectly encapsulates my experience: "I am leaving a five star review in accordance with the ease of ordering and the virtual help I received online when I had a question. So far so good. I have ordered before and was very pleased with my glasses and I’m sure I will be again."

Mozaer.com truly delivered. The ordering process was so smooth and intuitive, a stark contrast to my previous ordeal. Their customer service was responsive and helpful, not abruptly ending chats! The quality of the glasses I received for my reading spectacles was exceptional, far exceeding my expectations for the price. It's such a relief to find a company that actually cares about its customers and provides great value. I'm genuinely thrilled with my new glasses and the whole experience ✨😃.