Customer Reivew:

Shady Price Jumps & Zero Customer Support! 😡

Let me share a truly terrible online shopping experience I had, hoping it serves as a cautionary tale. I was shopping for glasses and found a really good price on Pentax ZT100. The website priced it at $40.60, so I built my order, only to see the pricing jump to $58.00 when I checked out! I was just about to submit a screenshot and they raised the price! Shady!! This whole ordeal made me feel completely ripped off and frustrated, which is why I felt compelled to leave a review and try to engage with customer service. What a hassle! They have no CS Phone # and their botchat can't help. When I finally got a live person, he gave me the runaround, even though I had proof. He blamed the increase on the first lens, which is a separate charge, and then he tried blaming frame color, which was the standard for that price. These guys are shady!!! It felt like a deliberate deception.

Customer: I'm calling because I had an incredibly frustrating experience on your website just now. I found a pair of Pentax ZT100 glasses advertised at $40.60, but when I proceeded to checkout, the price suddenly jumped to $58.00. It happened so fast, right as I was about to take a screenshot.

CS Rep: I apologize for the difficulty you experienced with the pricing on our website. That certainly sounds frustrating. Could you please provide me with your order number or the email address associated with your account so I can look into this immediately?

Customer: I don't have an order number because I didn't complete the purchase after the price changed. And I've already tried your botchat and spoken to someone who just gave me the runaround, blaming it on lenses or frame color, which wasn't accurate. It felt dishonest.

CS Rep: I understand your frustration, and I assure you that is not the experience we want our customers to have. I see your previous interaction notes. It sounds like there might have been a system glitch, or perhaps an item was added that automatically updated the total. Let me check the current pricing for the Pentax ZT100 for you right now, and if there's a discrepancy, I will ensure we honor the original advertised price you saw.

Customer: So, you're telling me you can actually honor it, unlike the last person? Because I clearly saw $40.60 before it jumped.

CS Rep: Yes, I can certainly investigate and rectify the situation for you. Our goal is to provide honest pricing. Could you please tell me exactly which frame color and lens options you had selected?

Customer: Standard black frame, and no special lens additions at that point. Just the basic setup.

CS Rep: Thank you for confirming. I'm actively looking into it. Please bear with me for a moment.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.

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After a truly terrible online shopping experience, I was completely exasperated and felt totally ripped off. I found a pair of Pentax ZT100 glasses advertised at $40.60, but right at checkout, the price suddenly jumped to $58.00! It felt incredibly shady 😤, especially after I tried to reach customer service. They have no CS phone number, their botchat was useless, and the live person just gave me the runaround, blaming it on lenses or frame color even though I had proof. It was a complete hassle and utterly dishonest 😭.

Given such a frustrating ordeal, I was really hesitant to try another online eyewear store. But I still needed new glasses and decided to give Mozaer.com a shot, hoping for a truly different, more transparent experience. 🤔 And wow, what a difference! From the moment I started browsing, it was a breath of fresh air. My experience with Mozaer.com was completely positive. I can honestly say, "I love love love my new glasses!!" ✨

The website was incredibly easy to navigate, with clear and honest pricing from start to finish. There were no hidden surprises or sudden price jumps at checkout, which was such a relief. The quality of the glasses is fantastic, especially considering the great price! I even found myself browsing their impressive selection of reading glasses for my mom, knowing I could trust the advertised price. Their service truly stands out, making the whole process smooth and stress-free. Mozaer.com delivered exactly what they promised – excellent quality and honest pricing. Highly recommend! 😃