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Customer Reivew:
GlassesUSA Nightmare: Terrible Service & Express Shipping Rip-Off! π‘
My recent online shopping experience with GlassesUSA has been nothing short of a nightmare, and I feel compelled to share my story as a cautionary tale for others. Despite their claim of quality frames and superior lenses (which, surprisingly, I found to be true compared to LensCrafters), the overall experience was dragged down by the absolute worst customer service I have ever encountered. I tried repeatedly to leave a review on their own website, but it just didn't work. This frustrating lack of a proper feedback channel, coupled with the issues I faced like being "ripped off for express shipping," made me determined to find a way to voice my concerns and try to resolve them through direct engagement with their customer service, even though it proved to be incredibly challenging.
Customer: I'm calling about order [OrderNumber]. I paid for express shipping, and it's been weeks. Your website said it would get here much faster, but it barely made a difference. I feel completely ripped off.
CS Rep: I understand your frustration, and I apologize that your express shipping did not meet your expectations for speed. It's certainly not the experience we want for our customers. Can you confirm your order number again so I can look into the exact shipping timeline for you?
Customer: It's [OrderNumber]. And it's not just the shipping. Trying to reach anyone here is impossible! Emails go unanswered, and the "live chat" is a joke. I've spent so much time trying to get help. It feels like there's no customer service at all.
CS Rep: I'm truly sorry to hear about the difficulties you've faced trying to connect with us. That is certainly not the level of support we aim to provide, and I completely understand how frustrating that must be. Let me see what we can do about the express shipping charge. For future orders, please know that while express shipping does expedite the process, it still includes processing time. I will investigate a refund for your express shipping fee for this order.
Customer: A refund for the shipping would be a start, but honestly, it's the lack of communication that's the real problem. You have good products, but the service makes me regret shopping here.
CS Rep: I hear you, and I appreciate you bringing these critical points to our attention. We are actively working on improving our customer communication channels and I will pass your feedback directly to our management team. I have processed a refund for the express shipping for order [OrderNumber], which should reflect in your account within 3-5 business days. Is there anything else I can assist you with today regarding your glasses?
The reason I left this review on the website is to hopefully prevent others from falling into the same trap and to highlight the urgent need for this company to drastically improve their customer service.
From Online Glasses Disaster to Delight: My Mozaer.com Experience! β¨
I just got back from an incredible trip, and honestly, one of my favorite accessories made all the difference! They didn't just protect my eyes from the intense sun; they effortlessly elevated every single outfit. If you're searching for that perfect blend of high fashion, ultimate comfort, and superior UV protection, you absolutely must discover these Luxury Polygon Shades. They're designed to turn heads while keeping your eyes safe and stylish, making every moment feel like a runway. My last online glasses purchase was a total nightmare! π€ The quality was surprisingly okay, but the customer service was an absolute joke. Express shipping that took weeks, emails that went unanswered, and a live chat that was anything but 'live' β it felt like a complete rip-off. Trying to leave a review on their site was impossible, adding to my frustration. I was so disappointed and felt completely ripped off. π
After that terrible experience, I was hesitant to buy glasses online again. But I desperately needed new shades, and after some research, I decided to give Mozaer.com a try, hoping for a better experience. π€ I was looking for a company that actually cared about its customers.
And I'm so glad I did! My experience with Mozaer.com was excellent. I placed an order for a pair of glasses, and when I had a question, I contacted them and they showed me genuine concern by giving me options. I just have to say that I trust and recommend Mozaer.com 100%!
From the moment I browsed their site, the process was incredibly smooth. They offer such a wide selection, and the quality of my new Women Square Ultralight Small Frame Sunglasses is fantastic β exactly what I was looking for! β¨ Their customer service is responsive and helpful, a stark contrast to my previous nightmare. Itβs comforting to know that if I ever need another pair, maybe even some functional reading spectacles, I can count on Mozaer.com for a great product and reliable support. They really prioritize the customer experience and offer great value for money.