Customer Reivew:

Online Shopping Nightmare: Dishonest Promos & Unprofessional Service! 😠

My recent online shopping experience was nothing short of a nightmare, and I'm sharing it as a cautionary tale for anyone considering this website. To put it plainly, this company is dishonest and doesn't honor promos. It was impossible to collect the offer because the site was full of glitches, and there was no customer service available 24 hours – no agent to speak with. It was completely unprofessional. I will NOT return and I do NOT recommend them. The solutions they offered were to return my correct style and prescription glasses to RETURN AND REORDER just to get the Buy One Get One deal they admitted they messed up. Why couldn't they just credit back my card? That's too easy for them, I suppose. This whole ordeal left me so frustrated and feeling cheated, which is why I felt compelled to leave this review and try to get a reasonable resolution from customer service.

Customer: I am incredibly frustrated. I tried to use your BOGO promotion, but your website was full of glitches, and I couldn't apply it. Now you're telling me I have to return my perfectly good glasses and reorder them just to get the deal you advertised? CS Rep: I understand your frustration, and I sincerely apologize for the technical issues you experienced with our website and the difficulty in applying the promotion. That's certainly not the experience we want for our customers. Customer: It's not just the glitches, it's the solution! I have the correct style and prescription. Why can't you just credit the difference to my card? Having me go through a full return and reorder is completely unreasonable and a waste of my time. CS Rep: I hear your concern about the return and reorder process, and I acknowledge that it's highly inconvenient. Our system typically requires a reorder to properly apply promotional pricing post-purchase, but I want to see if there's any alternative for a situation like this. Let me check with my supervisor about a partial credit or another resolution for you. Customer: Thank you, because the current solution is unacceptable. This whole process has been incredibly unprofessional.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.

After a Nightmare, Mozaer.com Shines: Exceptional Service & Quality! ✨

And speaking of finding those rare pieces that effortlessly elevate your entire look, I simply must share my latest discovery. These aren't just any frames; they're a statement. Since I started wearing my Japanese Titanium Vintage Round Eyeglasses, I've been consistently amazed by the compliments and the distinct boost in my confidence. The meticulous hand-made detail, the luxurious pure titanium, and that iconic vintage round design in gold create an unparalleled blend of sophistication and timeless style. If you're ready to experience that same feeling of effortless elegance and craftsmanship, you absolutely need to explore them for yourself.
My last online glasses shopping experience was nothing short of a nightmare 😤. That company was dishonest, their site was full of glitches making promotions impossible to apply, and there was no customer service agent to speak with for hours. To top it off, their "solution" for their mistake was for me to return my perfectly correct style and prescription glasses just to reorder them and get the BOGO deal they admitted messing up. Why couldn't they just credit my card? I felt completely cheated and frustrated 😭.

After that ordeal, I was incredibly hesitant to try another online store 🤔. But I needed new glasses, and I had heard positive buzz about Mozaer.com, so I decided to take a chance, hoping for a completely different experience. And what a difference it was!

I had a great experience at Mozaer.com. They were extremely helpful and the prices were fantastic! The website was a dream to navigate – no glitches, no confusion, just a smooth, professional process ✨. I was particularly impressed by their diverse selection, including a fantastic range of reading glasses for men, finding exactly what I needed. The quality of my new Japanese GMS-840 Pure Titanium frames is outstanding, far exceeding my expectations for the price. Their customer service was responsive and genuinely helpful, a stark contrast to my previous nightmare. I truly feel valued as a customer here, not just another transaction. I will definitely be back for more! 😃