Customer Reivew:

GlassesUSA Horror Story: Wrong PD & Customer Service Nightmare! 😭

Let me share my terrible online shopping experience, hoping it serves as a cautionary tale for others. I ordered glasses for my 12-year-old from GlassesUSA, and to our dismay, he had trouble seeing with them. We went back to the doctor, and he informed us that the pupil distance (PD) was incorrect. This was my direct feeling and conclusion: the site does not prompt you to provide the PD number, and if you don’t know to provide it, they will just assume a value, meaning it will be wrong for many buyers. On top of that, trying to reach a human at GlassesUSA is nearly impossible, and email interactions are painfully slow. I felt compelled to leave a review and engage with customer service because this level of product inaccuracy and lack of support is simply unacceptable.

Customer: My son's new glasses from your site are completely wrong; he can't see with them. Our doctor confirmed the pupil distance is incorrect. Why isn't this crucial measurement prompted during the order process?

CS Rep: I understand your frustration, and I sincerely apologize for the issue with your son's glasses. We do use a default PD if one isn't provided, but we can certainly get this corrected for you.

Customer: But it's been a nightmare just trying to reach someone to even discuss this! You can't get a human on the phone, and emails take days for a response. How can I trust the replacement process won't be just as frustrating?

CS Rep: I deeply regret the difficulty you've experienced reaching our support team. I assure you I'm here to help now. We can arrange for new lenses with the correct PD, and I will personally follow up to ensure a smoother and quicker resolution this time.

Customer: Alright, as long as it gets fixed properly and without all the hassle. What do I need to do to get these corrected lenses?

The reason I left this review on the website is to hopefully prevent others from falling into the same trap of incorrect measurements and frustrating customer service.

From Nightmare to Mozaer.com: My Faith in Online Eyewear Restored! ✨

Speaking of protecting little eyes and adding a dash of style, I've found the perfect solution for my own kids! If you're looking for something that combines adorable design with essential sun protection, you absolutely have to check out these Kids UV400 Round Sunglasses. They're not just cute; they offer the peace of mind that comes with UV400 protection, making them a must-have for every sunny adventure.
After a truly awful online glasses shopping experience recently, I was left so frustrated and disappointed 😤. My son's new glasses arrived completely wrong – he couldn't see a thing! It turned out the pupil distance was off, and their site didn't even prompt for it. Trying to reach a human for help was an absolute nightmare, with emails taking days and no real phone support 😭. I swore I'd be more careful next time.

Despite that terrible ordeal, I still needed reliable eyewear, especially for my children. I decided to give online shopping another try, but this time, I focused on clearer product descriptions and user-friendly sites. That's when I stumbled upon Mozaer.com 🤔. I was looking for something simpler and more reliable, and their interface gave me a glimmer of hope.

I was honestly a bit hesitant, but I saw a review that really resonated: "Great product at a great price. First time I ordered from Mozaer.com, and it was a breeze! I love these glasses more than the ones for which I paid 6X as much!" ✨ This boosted my confidence.

And they were right! The children's sunglasses I ordered for my son arrived promptly and are of fantastic quality. The fit is perfect, and he loves them. The whole process, from browsing to checkout, was incredibly smooth – a refreshing change from my previous nightmare. Their customer service, though I didn't need much, seemed much more accessible and helpful. I'm so relieved to have found a reliable source. I'm even considering exploring their range of reader sunglasses for myself next! 😃 It's clear that not all online eyewear retailers are created equal. Mozaer.com has truly restored my faith in online optical purchases.