Customer Reivew:

GlassesUSA Nightmare: My $246 Refund Horror Story! 💸

My online shopping experience has been absolutely terrible, and I want to share it as a cautionary tale for anyone considering ordering from GlassesUSA. It's truly infuriating when you spend your hard-earned money and receive nothing in return, alongside abysmal customer service. GlassesUSA has still not sent my refund for an order I never received; they have $246.00 of my money from a glasses order placed on February 24th. The tracking still shows it stuck in Atlanta, Georgia. I can't get a response for a refund; all they keep telling me is it is "in transit" from a BOT. I want my money back, and I felt compelled to leave this review and engage with customer service because whatever happened to customer service?

Customer: My order, #105081183, placed on February 24th, never arrived, and I still haven't received my $246.00 refund. The tracking hasn't updated, and I'm only getting bot replies. I need my money back. CS Rep: I understand how frustrating it is when an order doesn't arrive and a refund is delayed, especially after waiting so long. I sincerely apologize for the lack of clarity and the trouble you've experienced with our automated responses. Let me look into your order immediately. Customer: This has been going on for weeks, and I've had to file complaints just to get a human response. You finally agreed to a refund on April 1st, but I still don't have it. When can I actually expect my $246.00 to be returned to me? CS Rep: I see the refund was indeed initiated on April 1st. Typically, it takes 7-10 business days for the funds to reflect in your account. I know that's still a wait, and I truly apologize for the distress this situation has caused. Customer: Seven to ten business days after all this? This is atrocious. I just want my money back without having to go through the Better Business Bureau or the Attorney General's office. CS Rep: I completely hear your frustration with this extended process, and you are right to expect better communication and quicker resolution. I am flagging this directly with our finance team to ensure it processes without any further delays, and I will personally follow up with you by tomorrow to confirm its status.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap and to highlight the importance of actual customer service.

From Online Shopping Nightmare to Eyewear Heaven with Mozaer.com! ✨

I recently had the most incredible experience on my road trip, and honestly, a huge part of it was thanks to the perfect pair of sunglasses that kept my eyes protected and my style on point. They were incredibly comfortable and flawlessly blended with every outfit, making me feel effortlessly chic. If you’re looking to add that touch of glamour and superior eye protection to your everyday adventures, you simply have to see these Designer Square Sunglasses. Trust me, they're a game-changer for anyone who values both fashion and function.
My last online glasses shopping experience was an absolute nightmare 😤. I spent my hard-earned money and received nothing but frustration, chasing a refund for an order that never even arrived. The customer service was abysmal, just endless bot replies and no actual help. It left me feeling completely ripped off and utterly disappointed 😭.

After that ordeal, I was incredibly hesitant to try another online eyewear store 🤔. But I desperately needed new glasses, and I decided to give Mozaer.com a chance, hoping for a completely different experience. I was looking for a company that actually values its customers and delivers on its promises.

And oh, what a difference! I found a review that truly reflects my experience: "Awesome site! Your one stop shop for eyewear. I ordered one pair last month and have already order another this month. Easy site to use and fast shipping. Will be a customer for a long time." That sums it up perfectly!

From the moment I landed on Mozaer.com, the process was incredibly smooth. Their website is intuitive, making it easy to find exactly what I needed, even specific styles like reading glasses for women. The product quality is top-notch, far exceeding my expectations, especially given their excellent prices. What truly stands out, though, is their customer service—real human interaction and prompt support, a stark contrast to my previous ordeal! I received my order quickly, and everything was exactly as described. Mozaer.com has completely restored my faith in online eyewear shopping ✨. I couldn't be happier with my purchase! 😃