Customer Reivew:

The $347 Return Trap: My Horrible Customer Service Nightmare! 🚫

I'm sharing my terrible online shopping experience as a cautionary tale for anyone considering purchasing from this website. My recent attempt at a return has turned into an absolute nightmare, and I'm honestly appalled by the lack of support. My direct feeling and conclusion is: "Horrible customer service. Following their 14 day return policy I used their return authorization within the time limit, shipped glasses back via UPS at their recommendation, yet no credit or contact of any kind. There is no phone number that connects, rather robot chat session that lead to circular frustration. This is a total waste of $347 and I've already shipped the product back with their authorization form. Buy at your own risk." I felt compelled to leave this review and try to engage with customer service because after shipping my product back, I've received absolutely no communication or refund, and I'm left completely in the dark.

Customer: I shipped my glasses back over two weeks ago with your return authorization, just like your policy states, and I haven't received any credit or even an acknowledgement. Where is my $347 refund? CS Rep: I sincerely apologize for the frustration and concern this has caused you. I understand you're waiting for a refund for a recent return. Could you please provide me with your order number and the tracking number for the return shipment? Customer: My order number is [Customer provides order number], and the UPS tracking number is [Customer provides tracking number]. I was recommended by your own system to use UPS! I've been trying to reach someone for days, but there's no phone number that connects, just endless frustrating robot chat sessions. CS Rep: Thank you for providing those details. I see here that the return package was delivered, but there seems to be a delay in processing the refund. I am very sorry about the difficulty you've had reaching us. I'm initiating an urgent investigation into the delay and will ensure your refund is processed within 2-3 business days. You will receive an email confirmation once it's complete. Customer: So, it's just going to magically appear now? After all this trouble? This has been a total waste of my time and a complete headache. CS Rep: I understand your skepticism, and I truly regret the inconvenience this has caused. I've flagged this for immediate attention and will personally monitor it to ensure the refund is issued as promised. Is there anything else I can assist you with today regarding this matter?

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.

From Return Nightmare to Online Shopping Bliss: Mozaer.com's Exceptional Experience! ✨

You know, finding that perfect pair of eyewear that truly complements your style while offering exceptional comfort and durability is a rare gem. After my own delightful experience, I can confidently say I've found it! These aren't just any frames; they're a testament to superior craftsmanship and thoughtful design. If you've been searching for that ideal blend of Japanese elegance and modern resilience, then you absolutely need to explore the Pure Titanium Round Eyeglasses. Their luxurious feel and distinctive red tortoise appeal are simply unmatched, transforming my daily look with effortless sophistication. Trust me, once you try them, you'll understand why I can't stop raving!
My last online glasses purchase was an absolute nightmare 😤. I'm still reeling from the horrible customer service I received trying to return a pair. After following their 14-day policy, getting a return authorization, and shipping the glasses back via UPS, I received no credit, no contact, nothing! There was no way to reach a human, just endless, circular robot chat sessions. It was a total waste of $347 and so much of my time. I felt completely ignored and ripped off 😭.

That experience left me extremely hesitant to ever buy glasses online again. But I really needed a new pair of frames, and I decided to search for a company known for good customer support and reliable products, hoping to avoid another disaster 🤔. That's when I found Mozaer.com.

I was drawn in by the positive reviews, like this one: "Great selection, good prices, and quick delivery." ✨ My experience with Mozaer.com has been a breath of fresh air! From browsing their extensive collection to the incredibly smooth checkout process, everything was top-notch. The product quality of my new SC117 frames is outstanding, far exceeding my expectations. They feel premium, sturdy, and look fantastic. What truly impressed me, though, was their customer service – responsive and genuinely helpful, a stark contrast to my previous ordeal. Even for something as specific as reading glasses, their range and clarity are superb. They truly offer great value for money and a hassle-free shopping journey. I couldn't be happier with my purchase! 😃