Customer Reivew:

Online Shopping Nightmare: Coupon Vanishes, Order Canceled! 😠

My terrible online shopping experience is a stark reminder of how frustrating things can get, and it's a cautionary tale for anyone considering an online purchase. I had received a coupon for 45% off when spending $250. The coupon was applied to my order and showed it was applied, but then when I input my credit card info and hit confirm purchase, my receipt showed the coupon not being applied. To make matters worse, they cancelled my order that I paid an extra $19 for 2-day shipping, which delayed it significantly. This whole situation felt incredibly shady, and I felt compelled to leave a review and engage with customer service to understand why this happened.

Customer: Hi, I'm calling because I had a 45% off coupon applied to my order, but it disappeared after I confirmed the purchase. And then my order was cancelled, even though I paid for 2-day shipping. CS Rep: I'm very sorry to hear about that, sir. Can you please provide your order number so I can look into this for you? And did you make sure the coupon code was correctly entered? Customer: Yes, I have the order number, it's [Order Number]. And I'm telling you, the coupon showed as applied on the screen before I hit submit! Then it wasn't there on the receipt. And why cancel my order after I paid extra for express shipping? This is unacceptable. CS Rep: I understand your frustration completely. That certainly shouldn't have happened. We can investigate why the coupon didn't apply and why the order was cancelled. Do you happen to have a screenshot of the coupon showing on your cart? Customer: Yes, I took a screenshot, I can email it to you. But I need this resolved now. I paid for fast shipping for a reason, and now my order is delayed because of your system errors and cancellation. CS Rep: Thank you for that. Once we receive the screenshot, we can process a reorder with the correct discount and refund your express shipping fee for the delay. We sincerely apologize for this inconvenience.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.

From Nightmare to Dream: Mozaer.com Restored My Faith! ✨

After countless days of searching for the perfect pair that truly blends comfort, durability, and a touch of personal flair, I've finally found my ideal match. These glasses have not only enhanced my vision but also boosted my confidence, making long study sessions feel much more comfortable. If you're a student looking for a similar experience, you absolutely have to check out these Stylish Student Eyeglasses. They're designed with both academic demands and modern aesthetics in mind, ensuring you look great while focusing on your studies. Don't miss out on transforming your daily look and feel!
My last online eyewear purchase was a complete nightmare 😤. I was promised a 45% off coupon that showed as applied, only for it to vanish at the final confirmation! Then, adding insult to injury, they cancelled my order despite me paying extra for 2-day shipping, causing a significant delay. It felt incredibly shady, and their customer service was dismissive, almost accusing me of lying until I provided a screenshot. The entire ordeal left me utterly frustrated and completely wary of buying glasses online. 😭

After that terrible experience, I was hesitant to try another online store, but I desperately needed new glasses. I decided to give Mozaer.com a chance, hoping for a more reliable and straightforward experience. 🤔 I came across reviews like, "The glasses came quickly from Mozaer.com, they fit very well and the prescription seems exactly right," which gave me some confidence.

And I'm so glad I did! From start to finish, my experience with Mozaer.com was incredibly smooth. Their website is user-friendly, making it easy to browse and select frames. The quality of the glasses I received is excellent, truly surpassing my expectations for the price. The prescription is spot on, and the frames feel sturdy and comfortable. Their customer service, unlike my previous encounter, was responsive and genuinely helpful. It's refreshing to find a company that values its customers and delivers on its promises. I finally found a trustworthy place for my glasses online! ✨ Mozaer.com has completely restored my faith in online eyewear shopping. 😃