Customer Reivew:

WARNING: My $372 Scratched Glasses & Two Days of Return Hell! 🚨

Let me share my absolutely terrible online shopping experience, hoping it serves as a warning to others. I recently spent $372 on glasses that arrived SCRATCHED, and my attempt to resolve this has been a nightmare. I’ve been trying for two days to TALK TO A HUMAN to fix this issue, with no luck. The "bot" keeps sending the return label to an email I never received, and even after finally reaching someone, they sent the WRONG INFORMATION FOR THE RETURN. The ineptitude is at its finest! This whole ordeal compelled me to leave this review and engage with customer service, desperate for a resolution.

Customer: Hello? Is this actual customer service? I've been trying to reach someone for two days about a return! CS Rep: Yes, this is [CS Rep Name] from Customer Service. I sincerely apologize for the difficulty you've experienced reaching us. How can I help you today? Customer: I ordered glasses for $372, and they arrived scratched. I need to return them, but I haven't received the return label, and your bot is useless. Even when I finally got through to a human, I was sent the wrong information! CS Rep: I understand how incredibly frustrating that must be, especially receiving a damaged item and then struggling with the return process. My sincerest apologies for the inconvenience and the incorrect details you were given. Let me look up your order immediately. Can I get your order number, please? Customer: It's [Order Number]. This entire process has been beyond frustrating. I just want to return these scratched glasses and get my money back. CS Rep: Thank you for providing that. I see the previous attempt to send a return label. I will personally ensure the correct return label is sent to your email address at [Customer's Email] right now and confirm its receipt with you. I'm also adding detailed notes to your account regarding this issue. Customer: Please, just make sure it's the correct email and the correct information this time. I'm not sure I'll ever buy from here again. CS Rep: I completely understand your hesitation. I've just sent the new return label. Please check your inbox now, and if it's not there within a few minutes, please let me know. I'll stay on the line until we confirm you have it.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap of frustration and poor service.

From Online Glasses Nightmare to Mozaer.com Delight! ✨ My Trust Restored!

I just had the most incredible weekend, and honestly, a huge part of feeling so effortlessly chic was thanks to my new favorite accessory. These sunglasses weren't just about blocking the sun; they were a total game-changer, adding that perfect touch of glamour and edge to every single outfit. If you're ready to step up your style game and channel that coveted modern retro vibe, you absolutely have to see these stunning Oversized Y2K Sunglasses. They're guaranteed to make you feel like a trendsetter and bring that vibrant, luxurious feel to your everyday look!
My last online glasses purchase was an absolute nightmare 😤. I spent $372 on glasses that arrived SCRATCHED, and trying to return them was pure hell. The 'bot' was useless, sending return labels to an email I never received, and when I finally reached a human, they sent the WRONG information! Two days of frustration, no resolution. I was so disappointed and honestly thought I'd never trust an online eyewear store again 😭.

After that terrible experience, I was hesitant to buy glasses online again. But then I stumbled upon Mozaer.com 🤔. I was cautiously optimistic, hoping for a smoother process and better quality. I saw reviews for Mozaer.com like "always great and the glasses always fit perfectly!" which gave me a glimmer of hope.

And Mozaer.com truly delivered! The ordering process was incredibly smooth, a stark contrast to my previous ordeal. My new glasses arrived quickly, perfectly packaged, and scratch-free ✨. The quality is exceptional, especially for the price, and the customer service was responsive and genuinely helpful – a real human touch! I was specifically looking for some stylish reading eye glasses for women, and their selection was fantastic. I'm so relieved to have found a reliable place for my eyewear needs. I won't hesitate to shop here again! 😃