Customer Reivew:

Glasses USA: My Online Shopping Nightmare of Glitches & Broken Promises 😤

I'm writing this because I had an absolutely terrible online shopping experience, and I hope my cautionary tale can save others from the same frustration. My order with Glasses USA was a complete nightmare. They were dishonest and didn't honor their promotions. The website was full of glitches, making it impossible to collect the offer. To top it off, there's no customer service available 24 hours a day, no agent to speak with. It was completely unprofessional. I will NOT return to them, and I do NOT recommend them. When I finally got through, the only solution they offered was to return my perfectly correct style and prescription glasses and reorder them just to fix their BOGO mistake, instead of a simple credit back to my card. It was absurd! That's why I felt compelled to leave this review and demanded a conversation with their customer service.

Customer: I'm calling about order #[order number]. Your website glitched, and I couldn't apply the BOGO promotion, which you advertised. Now I'm told I have to return my current glasses and reorder them just to get the offer. That's ridiculous! CS Rep: I understand your frustration, and I sincerely apologize for the technical issues you experienced on our website and the inconvenience this has caused with your BOGO promotion. Let me review your order details immediately. Customer: This is Glasses USA! Why can't you just credit the difference back to my card? It's your mistake! The glasses are the correct style and prescription, so why put me through the hassle of returning and reordering? It's utterly unprofessional. CS Rep: I hear your concerns about our standard return and reorder process. While that is often the procedure for promotional adjustments, I agree that given the website glitch, we should explore other solutions. I'm going to consult with my supervisor to see if we can process a direct credit for you. Customer: This whole situation is just unacceptable. I just want this resolved fairly, without more wasted time on my end.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.

From Frustration to Fantastic! 🎉 Mozaer.com Restored My Faith in Online Glasses Shopping ✨

And speaking of clarity and comfort, I simply can't recommend them enough! If you're looking to elevate your everyday vision with a touch of modern sophistication, these are truly a game-changer. Experience the difference for yourself and discover why I'm so thrilled with my new Half Rim Optical Eyeglasses. You won't be disappointed!
I'm still reeling from an absolutely terrible online shopping experience I had recently with another glasses company. It was a complete nightmare! They were dishonest, didn't honor their promotions, and their website was full of glitches 😤. To make matters worse, customer service was non-existent; when I finally got through, their solution for their BOGO mistake was absurd – return perfectly fine glasses just to reorder them instead of a simple credit back to my card. It was utterly unprofessional and left me so frustrated 😭.

After that ordeal, I was incredibly hesitant to try online glasses shopping again 🤔. But I desperately needed a new pair, and I decided to give Mozaer.com a chance, hoping for a different, more positive experience. I was so relieved to read reviews like, "Great Place to get specs. Super helpful and stand behind their work." This immediately put my mind at ease.

Unlike my previous experience, Mozaer.com's website was intuitive and glitch-free. I found exactly what I needed without any hassle. The customer service, when I had a quick question about my prescription, was responsive and genuinely helpful – a stark contrast to the silence I faced before. My order for new glasses, including a fantastic pair of reading glasses, arrived quickly and perfectly matched my prescription. The quality is exceptional, especially considering the price! ✨ It's such a relief to finally find a company that truly values its customers and delivers on its promises. I'm genuinely impressed and will definitely be a returning customer. Mozaer.com has completely restored my faith in online optical shopping! 😃