Customer Reivew:

Online Shopping Nightmare: Glitches, Deception & Forced Returns! 😤😭

Let me tell you about my absolutely terrible online shopping experience, hoping it serves as a warning for others. I felt compelled to leave this review and reach out to customer service because this company is just dishonest and doesn't honor their promos. Their website is full of glitches, making it impossible to collect offers, and then they have no accessible customer service, which is utterly unprofessional. I just wanted a simple credit back to my card, but their solution was to return and reorder my perfectly correct glasses to get a BOGO offer they messed up and admitted.

Customer: I'm calling because your website is a mess, full of glitches, and I couldn't apply the BOGO promotion I was promised. Now I'm being told I have to return my glasses, which are perfect, just to reorder them and get the discount. This is ridiculous! CS Rep: I understand your frustration, and I apologize for the trouble you've experienced with our website and the promotion. Can I get your order number so I can look into this for you? Customer: It's [Order Number]. Look, the site clearly glitched. I just want the promotional discount credited back to my original payment method. Why do I have to go through the hassle of returning and reordering for something that was your company's mistake? CS Rep: I see the notes here regarding the BOGO offer. Our standard procedure for unapplied promotions sometimes involves a return and reorder to ensure the system correctly applies the discount. However, I can escalate this to my supervisor to see if a direct credit adjustment is possible for you. Customer: So you're saying I might not get a simple credit for your error? This entire process has been so frustrating, and frankly, dishonest. Just credit my card. CS Rep: I completely understand your preference for a direct credit. While I cannot guarantee it without supervisor approval, I will certainly submit this request with all the details of your experience. Please allow 24-48 hours for a review.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.

From Online Shopping Nightmare to Mozaer.com Dream: Finally, A Reliable Eyewear Store! ✨😃

Speaking of truly unforgettable moments, you might be wondering what truly completed my recent outing. It was definitely the effortless blend of style and comfort provided by my new Vintage Square Sunglasses. These aren't just an accessory; they're a statement piece that perfectly captured the essence of summer and drew so many compliments. If you’re looking to instantly elevate your look and add that touch of luxury and retro flair, trust me, you won't want to miss out on these.
My last online glasses shopping experience was an absolute nightmare 😤. The website was a glitchy mess, making it impossible to apply promotions, and their customer service was non-existent. When I finally got through, they admitted their mistake but insisted I return my perfect glasses just to reorder them for a discount. All I wanted was a simple credit, but they refused to honor it. It was utterly dishonest and frustrating 😭.

After that ordeal, I was really hesitant to try buying glasses online again. But I desperately needed a new pair of sunglasses, and after seeing some promising reviews for Mozaer.com, I decided to give it one last shot, hoping for a smoother process 🤔.

And what a difference! Just as another customer said, "Definitely will buy from Mozaer.com! Fast shipping and the frames were exactly what I wanted and look wonderful!" The ordering process on Mozaer.com was incredibly smooth and user-friendly, a stark contrast to my previous nightmare. I was so relieved! When my new vintage square sunglasses arrived, they were exactly as pictured – high quality and they look wonderful ✨. It’s clear Mozaer.com prioritizes customer satisfaction and delivers on its promises. I’m genuinely impressed with the product quality and the overall seamless experience. I’m so happy with my purchase that I'm already looking to order a pair of reading glasses from them soon. It’s such a relief to find a reliable online store for eyewear! 😃