Customer Reivew:

Warning! My Online Shopping Nightmare: Dishonest Promos & Unacceptable Solutions 😡

Let me share a truly terrible online shopping experience, hoping it serves as a warning for others. It was dishonest; they didn't honor promos, and their site was full of glitches, making it impossible to collect an offer. There was no 24-hour customer service, no agent, just unprofessionalism. I will NOT return and I do NOT recommend them. Their proposed solution was to "Return them (even though their correct style and prescription) to RETURN AND REORDER to get the BOGO they messed up and admitted." A simple credit back to my card used would have been too easy, apparently. I felt compelled to leave this review and engage with customer service because they messed up an offer they admitted was their fault, and their proposed resolution was simply unacceptable.

Customer: I'm calling because I'm extremely frustrated. I placed an order with a BOGO promotion that wasn't applied correctly, and your website was full of glitches when I tried to use it. CS Rep: I apologize for the trouble you experienced with the promotion and our website. I understand how frustrating that must be. Can I please get your order number so I can look into this for you? Customer: My order number is [Order Number]. The issue is, you admitted the BOGO was messed up on your end, but your solution is for me to return perfectly good glasses and reorder? That's ridiculous. CS Rep: I see the notes here regarding the promotional error. While our standard process for correcting promotional issues often involves a return and reorder to ensure the correct pricing is applied, I understand that may not be ideal. Let me see what other options might be available to resolve this for you without that inconvenience. Customer: All I want is the BOGO price I was promised credited back to my original payment method. That's the simple, fair solution, not jumping through hoops because of your company's error. CS Rep: I hear your preference for a direct credit. I'll escalate this to my supervisor to explore if we can bypass the return and reorder process in this specific situation and process a partial refund for the BOGO discount directly to your card. Please bear with me for a moment.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap of dishonest promos and poor customer service.

From Online Eyewear Nightmare to Dream: Mozaer.com Restored My Faith! ✨

I can't tell you how many compliments I've received since I started wearing these. They've not only enhanced my vision but truly elevated my entire look, making me feel more confident and stylish. If you're looking to experience that same blend of sophisticated design, unparalleled comfort, and exceptional quality, you simply have to check out these M3112 Pure Titanium Retro Eyeglasses. Trust me, they're a game-changer for your everyday style.
Oh, where do I even begin with my last online glasses purchase? It was an absolute nightmare! 😤 Dishonest promos, a glitchy website that made it impossible to claim an offer, and customer service that was basically non-existent. No 24-hour support, no real agent, just pure unprofessionalism. And their 'solution'? Return perfectly good glasses just to reorder and get the BOGO they admitted they messed up! A simple credit to my card was apparently too much to ask. I was left so frustrated and utterly disappointed 😭.

After that terrible experience, I honestly thought I was done with online eyewear. But I still needed new glasses, and local stores were just too expensive. I decided to give it one last shot, desperately searching for a company that actually valued its customers and offered transparent pricing. That's when I stumbled upon Mozaer.com 🤔.

I saw a review that really resonated, saying, "Quick, easy, and about half the price of purchasing through a traditional optical store. What's not to love!!" It sounded exactly like what I needed after my previous ordeal.

And wow, what a difference! Mozaer.com has been a breath of fresh air. The ordering process was incredibly smooth, and their website actually works! Their prices are fantastic, offering incredible value without compromising on quality. My new M3112 Pure Titanium frames are stylish, comfortable, and the lenses are crystal clear. I was particularly impressed with their range of reading glasses. Their customer service was responsive and genuinely helpful, a stark contrast to my previous nightmare. I finally feel like I got what I paid for, and more! Highly recommend! 😃✨