Customer Reivew:

Warning! Paid for Next-Day Delivery, Got a 3-Day Wait & Zero Customer Service! 🚨

Let me share a truly terrible online shopping experience, hoping it serves as a warning. I've been ripped off for a service that was charged for but never provided, and the customer service has been non-existent and infuriating. My third order from Eyebuy Direct was supposed to be 'next day delivery,' for which I paid an extra $19.95. Instead, I received an email hours later stating it would take '3 business days.' This blatant misrepresentation prompted me to try reaching out – first their automated phone line, then a bot chat, then multiple emails, all met with crickets. The frustration of being forced to interact with endless automated systems just to get my money back for a service they didn't deliver is why I felt compelled to leave this review and finally demand a conversation.

Customer: I am absolutely furious! I paid $19.95 for next-day delivery on my order, and now I've been told it will take three business days. That's not next-day delivery, and you charged me for a service you're clearly not providing. I want that fee refunded immediately. CS Rep: I completely understand your frustration, sir. That is certainly not the experience we want you to have, and I sincerely apologize for the miscommunication regarding the delivery timeframe. Let me look up your order right now to see what happened. Can I get your order number, please? Customer: It's [Order Number]. And frankly, I've tried reaching out multiple times through your automated system and email, and I've received no help whatsoever. This entire process has been incredibly frustrating. CS Rep: Thank you. I see the order here and the charge for expedited shipping. It appears there was a processing delay that affected the next-day eligibility, and I am very sorry for that. You are absolutely right, you shouldn't pay for a service you didn't receive. I will process a full refund of the $19.95 delivery fee for you right away. You should see it back in your account within 3-5 business days. Customer: So the refund is guaranteed? And what about my glasses? When can I actually expect them? CS Rep: Yes, the refund is guaranteed and will be processed immediately. Regarding your glasses, they are currently in transit and scheduled for delivery on [Date, e.g., 02-24], as per the updated tracking. I will also send you a direct email with the tracking information and confirmation of your refund for your records.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap of unfulfilled promises and frustrating customer service.

After the Eyewear Nightmare, Mozaer.com Was a Breath of Fresh Air! ⭐ My Go-To for Quality & Human Support! 💯

After countless compliments and a noticeable boost in my confidence, I can't help but share the secret to my refined style. These aren't just any frames; they're a statement. If you're ready to experience the perfect blend of cutting-edge design and unparalleled comfort, then you absolutely need to check out these Japanese Irregular Titanium Eyeglasses. Trust me, they've transformed my everyday look, and I'm confident they'll do the same for yours. Click below to discover how effortless sophistication can be.
I'm still fuming from my last online glasses purchase! 😤 I paid an extra $19.95 for 'next-day delivery,' only to be told hours later it would take three business days. Trying to get a refund for a service never provided was a nightmare of automated phone lines, bot chats, and silent emails – absolutely no human help! And then there was the time I received safety glasses with the wrong prescription, causing dizziness and nausea, with no way to reach anyone to resolve it. It felt like a total rip-off, and the customer service was non-existent and infuriating. 😭

After such disappointing experiences, I was really hesitant to try another online store. But I desperately needed new frames, and after seeing positive comments about transparent processes and real support, I decided to give Mozaer.com a chance. 🤔 I was looking for a company that actually values its customers and delivers on its promises.

And I'm so glad I did! My experience has been a complete turnaround. I even came across a review that said, "I had a great experience here with a Mozaer.com representative. They were extremely helpful and adjusted my glasses so now they’re perfect. They have great prices! I definitely recommend shopping at Mozaer.com; I will be back for my sunglasses and my other prescription glasses!" ✨ This perfectly mirrors my feelings.

The MM0076 frames I ordered are fantastic – the quality is exceptional, far exceeding my expectations for the price. The customer service I experienced was a breath of fresh air; quick, helpful, and actually human! They made the whole process incredibly smooth. Whether you're looking for stylish frames or reliable reading glasses, Mozaer.com has truly impressed me with their commitment to customer satisfaction and product excellence. I finally found a trustworthy place for my eyewear needs! 😃