Customer Reivew:

GlassesUSA: My Nightmare of Rip-off Shipping & ZERO Customer Service! 😭

My online shopping experience with GlassesUSA has been nothing short of terrible, and I feel compelled to share my story as a cautionary tale. I was utterly ripped off for express shipping on several pairs, experiencing firsthand why you "don't bother paying for the faster shipping because you still will have to wait a few weeks to get your glasses." The customer service is truly "among the worst I have ever experienced"—I couldn't get help via email or chat, and the repeated company answer of "there was an issue with the product so it had to be remade" is just "garbage." Despite the quality of the glasses themselves, the complete "NO CUSTOMER SERVICE!" is what led me here. I tried in vain to leave a review on their own website, but it doesn't work, forcing me to find another avenue to voice my frustrations about shipping and even issues with the bifocal height.

Customer: I'm calling about my recent order. I paid for express shipping, which I was told would get my glasses here quickly, but they still took weeks. I feel ripped off, and frankly, your customer service has been impossible to reach. CS Rep: I truly apologize for the delayed shipping experience you had, and for the difficulty reaching our team. That is certainly not the standard we aim for. Customer: Not only that, but the bifocal height on the new pair is off. My eye doctor gave me the correct measurement, but it seems like your standard height was used, which isn't right for me. CS Rep: I understand completely, and I apologize for the inconvenience with the bifocal height. We can definitely address this for you. Customer: So, what's the solution? Will you refund the express shipping, and how are we going to fix these lenses, given how hard it is to actually talk to someone here? CS Rep: Yes, we can issue a full refund for your express shipping fee immediately. Regarding the bifocals, we can arrange for a remake of the lenses to your precise height specifications. I can set that up for you right now to ensure you get the perfect fit.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap of non-existent customer service and misleading shipping options.

Mozaer.com: The Eyewear Redemption! How I Found Quality & Service After a Bad Experience 😃

Following up on our chat about finding great products, I have to tell you about something that has genuinely elevated my daily routine. If you're anything like me, spending hours in front of screens or engrossed in a good book can take a toll on your eyes. That's why I'm so excited about my latest discovery. These aren't just any glasses; they've made a remarkable difference in reducing eye strain and bringing incredible clarity to everything I do. They combine fashion with fantastic functionality, and honestly, I couldn't be happier with them. Ready to experience this game-changer for yourself? Click here to explore these amazing Anti-blue Light Reading Glasses and give your eyes the comfort they deserve.
My last online shopping experience for glasses was nothing short of a nightmare 😤. I was utterly ripped off for express shipping, only to wait weeks for my order. It truly felt like paying extra for absolutely nothing! On top of that, customer service was impossible to reach, whether by email or chat. Their repetitive "product issue, had to be remade" excuse was just garbage 😭. And to top it off, the bifocal height on my new pair was completely off, despite providing correct measurements. The frustration was immense, especially since I couldn't even leave a review on their own site.

After that terrible experience, I was hesitant to try online again 🤔. But I desperately needed new glasses, and I kept seeing Mozaer.com ads. I decided to give them a shot, hoping for a better experience, particularly for good quality reading glasses.

And I'm so glad I did! From the very start, the experience was smooth. As one customer rightly said, "I am leaving a five star review in accordance with the ease of ordering and the virtual help I received online from Mozaer.com's team when I had a question. So far so good. I have ordered before and was very pleased with my glasses and I’m sure I will be again." ✨ This perfectly mirrors my journey. The ordering process was incredibly straightforward, and when I had a small query, their virtual support was responsive and genuinely helpful – a stark contrast to my previous ordeal. The product quality is fantastic, far exceeding my expectations, especially considering the affordable prices. Mozaer.com truly delivered on quality, customer service, and value. I finally found a reliable place for my eyewear needs! 😃