Customer Reivew:

My Glasses Arrived Etched: A 20-Year Loyalty Betrayed & A Costly Lesson! 😠💸

Let me share a truly terrible online shopping experience, hoping it serves as a cautionary tale. I recently ordered two pairs of glasses, and while one was fine, the second pair, with standard lenses, arrived with visible prescription markings etched right into the glass. It was incredibly frustrating to be told that if I don't want symbols and numbers obstructing my view, I have to pay more for "premium" lenses. After being a loyal customer for almost 20 years, I felt utterly betrayed by their atrocious service and what felt like outright lying. This whole ordeal compelled me to reach out to customer service, desperate for a resolution to what seemed like a simple issue that spiraled out of control.

Customer: I received my second pair of glasses and there are prescription markings etched onto the lenses, right in my line of sight. This is unacceptable. CS Rep: I apologize for the inconvenience, sir/ma'am. Can you confirm your order number so I can look into this for you? Customer: It's [Order Number]. I was told that this is normal for standard lenses, but I've never experienced this before, and it wasn't disclosed. It feels like I'm being forced to upgrade just to get clear vision. CS Rep: I understand your frustration. Our standard lenses can sometimes have subtle etchings, but they shouldn't be intrusive. We aim for full transparency. Let me see what options we have to resolve this for you. Customer: Options? I just want the glasses I ordered without these distracting markings, or a full refund for that pair. This has been going on for too long, and I'm very disappointed with how this has been handled. CS Rep: I sincerely apologize for the delay and the distress this has caused. Given the issue with the markings and your long history with us, we can process a full refund for that specific pair of glasses and lenses, excluding the non-refundable shipping insurance.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.

From Eyewear Nightmare to Mozaer Magic: My Faith in Online Glasses Restored! ✨😎

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After a truly frustrating online shopping experience where I ended up with glasses having visible prescription markings etched into the lenses – and then being told I had to pay more for "premium" ones to avoid them – I was utterly disappointed and felt completely betrayed. 😤😭 It was a nightmare dealing with their customer service, feeling like I was being scammed out of my money for something basic that should have been clear. That ordeal left me so wary of buying eyewear online again.

But I still needed a new pair, and after that awful experience, I was really looking for a company that valued transparency and customer satisfaction above all else. 🤔 That's when I stumbled upon Mozaer.com, hoping for a fresh start and a genuinely positive experience this time.

And what a difference it made! I had such a great experience buying my new pair of sunglasses thanks to their amazing team at Mozaer.com. They were incredibly kind, super knowledgeable, and made the whole process easy and enjoyable. I never felt any pressure—just helpful, thoughtful guidance from start to finish. I’m really happy with my purchase and definitely plan to work with Mozaer.com again. Highly recommend! ✨

From browsing their stylish collection to the seamless checkout, everything was a breeze. The quality of my new sunglasses is fantastic, far exceeding my expectations, especially given the great price. Their customer service team truly stands out – helpful and responsive, a stark contrast to my previous nightmare. I finally feel like I found an online eyewear store that cares about its customers. Highly recommend! 😃