Customer Reivew:

Glasses USA: A Customer Service Black Hole and Shipping Scam! ⚠️

My online shopping experience with Glasses USA was truly terrible, and I feel compelled to share it as a cautionary tale. I was ripped off for express shipping on several pairs, a garbage service that only gets your glasses to you about two days sooner, not worth the money. Trying to get any help is a nightmare; customer service is among the worst I have ever experienced. Don't expect to hear from anyone if you reach out by email, and don't expect real help with the "chat." This utter lack of customer service is why I finally felt compelled to engage directly and leave this review.

Customer: I'm incredibly frustrated. I paid for express shipping on my order, and my glasses still took weeks to arrive. That's a complete rip-off. CS Rep: I understand your frustration, and I sincerely apologize for the delay you experienced with your express shipping order. That's certainly not the service level we aim for. Customer: "Not the service level"? This has happened on several pairs! And trying to get help through email or chat is pointless; there's effectively no one there to assist. That's why I'm calling directly. CS Rep: I'm very sorry to hear about your difficulties reaching us through other channels and your overall experience. We are actively working to improve our support. Regarding the express shipping, I'd like to pull up your order details right now to investigate why the delivery took longer and explore options for that express fee. Customer: A partial refund for the shipping would be a start. But the fundamental issue is the nonexistent customer service. This company has quality products, but it’s completely overshadowed by the lack of support. CS Rep: I hear your feedback clearly regarding our customer service, and I truly regret that you've had such a poor experience. I will ensure your concerns are escalated internally. I've processed a partial refund for your express shipping fee, which should reflect in your account within 3-5 business days.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.

From Nightmare to Dream: Mozaer.com Restored My Faith in Online Eyewear! ✨

Speaking of my recent unforgettable moments and the buzz they created – a huge part of that energy came from my new favorite accessory! These aren't just sunglasses; they're a bold declaration of style that instantly transforms your look. If you're as obsessed with unique fashion as I am and want to effortlessly command attention, you absolutely need to discover the magic of these Futuristic Mask Sunglasses. Their distinctive inflated oval frames and vibrant candy colors are truly a game-changer, promising to make every single outing an iconic one.
My last online glasses shopping experience was a complete nightmare 😤. I wasted money on 'express' shipping multiple times, only for my glasses to arrive weeks late, a total rip-off! And trying to get help? Forget it. Customer service was nonexistent; emails went unanswered, and the 'live chat' was just a black hole of frustration. I was so fed up with the utter lack of support and the feeling of being scammed. It left me genuinely skeptical about buying glasses online again 😭.

After that terrible ordeal, I almost gave up on online eyewear. But I still needed new glasses, and I kept seeing positive buzz about Mozaer.com. I thought, maybe it's worth one last try 🤔, hoping for a different experience where customer care actually exists and shipping promises are kept.

And oh, what a difference! My experience with Mozaer.com has been wonderful. Just like one reviewer said, 'Love my glasses! They are perfect!' ✨

From the moment I browsed their site, the process was incredibly smooth. Their product range is fantastic, offering everything from trendy sunglasses to practical reading glasses. The quality of the frames and lenses exceeded my expectations, especially compared to the price – incredible value for money! And the shipping? Prompt and exactly as promised, no more 'express shipping' scams. What truly stands out is their customer service; responsive, helpful, and genuinely caring. It’s such a refreshing change to actually feel supported as a customer. Mozaer.com has completely restored my faith in online eyewear shopping! 😃