Customer Reivew:

AVOID! My $372 Scratched Glasses & CS Nightmare! 😤

Let me share a truly terrible online shopping experience with you, as a cautionary tale. I sincerely hope you don't fall into the same trap I did. I spent $372 on glasses that arrived SCRATCHED, and what followed was an absolute nightmare of customer service. I tried for two days just to TALK TO A HUMAN to fix this issue, but had no luck. Every attempt to get a return label resulted in a bot sending it to an email I never received! This is why I felt compelled to leave a review and keep trying to engage with their customer service, because the ineptitude was astounding.

Customer: I've been trying to reach someone for two days about an order I placed. I received scratched glasses and I can't even get a proper return label. CS Rep: I apologize for the difficulty you've experienced reaching us and for the condition of your glasses. I understand you're looking for a return label for scratched glasses. Can you please provide your order number? Customer: Yes, it's [ORDER NUMBER]. I've tried multiple times, and your bot keeps sending the label to an email that isn't working, or I'm just not getting it. This whole process has been incredibly frustrating. CS Rep: Thank you for the order number. I see the previous attempts to send the label. I apologize for the technical issue preventing you from receiving it. I will process a new return label for you right now and confirm the email address before sending it again. Additionally, I'd like to offer a discount on your next purchase for the inconvenience. Customer: A discount? I'm frankly just appalled by the quality of the glasses and the sheer ineptitude of your system. And honestly, after finally talking to a human, the last time I was sent the wrong information for the return! I just want this resolved properly. CS Rep: I understand your frustration, and I assure you I will personally ensure the correct return instructions and label are sent to you immediately. Let me verify your preferred email address one more time to prevent any further issues. We will also expedite the processing of your replacement once we receive the scratched pair. My apologies for the incorrect information provided previously.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap of poor product quality and non-existent customer support.

After a Nightmare, Mozaer.com Restored My Faith in Online Glasses! ✨

I've been absolutely loving how clear and vibrant everything looks, especially when I'm diving into my favorite books or intricate crafts. My eyes feel less strained, and the lightweight design is a game-changer for long periods of wear. If you're looking to combine exceptional vision care with a touch of elegance, I can't recommend these enough. They've genuinely elevated my daily experience, and I'm sure they'll do the same for you! Check out these amazing Floral Print Reading Glasses and see the difference for yourself.
My last online glasses purchase was an absolute nightmare! 😤 I spent $372 on scratched glasses, and getting a return label was impossible. Their bot kept sending it to an email I never received, and I wasted two days just trying to talk to a human. The sheer ineptitude was astounding! 😭 I swore I'd never buy glasses online again.

But recently, I found myself needing new glasses and decided to give online shopping one more chance, cautiously trying Mozaer.com 🤔. I’m so glad I did! My experience perfectly matched a review I read: "Good experience, didn't take too long to receive granted they are prescription sunglasses. They are very helpful and a good price." The ordering process on Mozaer.com was incredibly smooth, and my new pair arrived quickly and in perfect condition – no scratches this time! ✨

The quality of the glasses is fantastic, especially considering the great price. Their selection of reading glasses is impressive, catering to various styles and needs. Mozaer.com has completely restored my faith in online eyewear shopping. Highly recommend! 😃