Customer Reivew:

A Cautionary Tale: GlassesUSA's PD Blunder and Customer Service Nightmare! 😤

Let me share my terrible online shopping experience with GlassesUSA as a cautionary tale. My 12-year-old son couldn't see properly with his new glasses. We found out the pupil distance (PD) was incorrect, a crucial measurement the site didn't even prompt us for, assuming a wrong value instead. This forced me to deal with a company where you "will never be able to reach a human at GlassesUSA and have a real phone conversation." Email interactions were painfully slow, making the entire process drag on. My frustration mounted, and I knew I had to push for a resolution, which meant engaging their customer service despite the obvious communication hurdles.

Customer: I'm calling because the glasses I ordered for my son have the wrong pupil distance. He can't see with them, and your site didn't ask for this measurement. CS Rep: I'm very sorry to hear about the issue with your son's glasses, especially regarding the PD. I understand how frustrating that must be. Can I please get your order number? Customer: It's [Order Number]. The doctor confirmed the PD is off. And frankly, trying to get a hold of someone has been impossible, with emails taking days. Now I'm told I have to send them back before you even start the replacement. CS Rep: Thank you for the order number. I truly apologize for the difficulty reaching us and the delay in email responses. We are working to improve our communication channels. I see here that the PD was indeed an assumed value. I can arrange for a corrected pair to be made and will do my best to expedite the exchange process for you. We will send you a pre-paid shipping label for the return. Customer: So, he still won't have any glasses while we wait? This entire experience has been a nightmare.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap of incorrect prescriptions and frustrating customer service.

From Nightmare to Perfect Vision: Mozaer.com Restored My Trust in Online Eyewear! ✨

After experiencing that perfect blend of style and comfort, I simply had to share my secret weapon for staying chic and protected. If you're ready to effortlessly elevate any outfit and turn heads wherever you go, these are what you've been searching for. Don't just follow trends, set them. Discover the ultimate accessory that combines vintage charm with contemporary flair: the Retro Rhinestone Oval Sunglasses.
After a truly awful experience with another online glasses retailer, I was incredibly hesitant to try shopping for eyewear online again. My last purchase for my son was a complete disaster 😤. The pupil distance was completely off, and the site didn't even prompt for this crucial measurement, just assumed it! Trying to get a resolution was a nightmare – impossible to reach a human, painfully slow email responses, and they wouldn't even start a replacement until I sent the faulty pair back. It left us without glasses for weeks and me completely frustrated 😭.

That experience made me wary, but I needed a new pair of sunglasses, and after seeing so many positive reviews for Mozaer.com, I decided to give online shopping one more chance 🤔. I'm so glad I did! My experience at Mozaer.com was fantastic from start to finish. It felt like a breath of fresh air after my previous ordeal. As one reviewer aptly put it, "I had a great experience here at Mozaer.com. The team was extremely helpful and adjusted my glasses so now they’re perfect. They have great prices! I definitely recommend coming, I will be back for my sunglasses and my other prescription glasses!" ✨ Their website was incredibly user-friendly, guiding me through every step without any glitches. The customer service was responsive and genuinely helpful, a stark contrast to my previous nightmare. My new reading glasses for women arrived quickly, and the quality is exceptional – exactly what I needed. They fit perfectly and look stylish. I also ordered these Retro Rhinestones Oval Sunglasses, and they are stunning! The entire process was seamless, and the prices are unbeatable for such high quality. I finally found an online eyewear store I can trust! 😃