Customer Reivew:

The "Shipped" Email Was a Lie: My Express Shipping Nightmare! 😤

I'm here to share my absolutely terrible online shopping experience, hoping it serves as a cautionary tale. I felt compelled to leave this review and try to engage with customer service because the situation was simply unacceptable. I placed an order for frames only, without a prescription, and paid extra for express shipping, expecting them quickly. However, the reality was a complete letdown. On June 25th, I received an email saying the frames had shipped, which was a relief. But two days later, checking the tracking information, it still says a label was created but the carrier does not even have the shipment yet, and there's no estimated delivery date! It feels like a lie, and my money for express shipping has been wasted.

Customer: Hi, I'm calling about my order, #XYZ123. I paid for express shipping, and I got an email on June 25th saying it shipped, but the tracking still says only a label was created, and the carrier doesn't have it. What's going on? CS Rep: I apologize for the confusion and delay with your express shipping, Customer. Let me look into that order for you right away. Customer: This is really frustrating. I paid extra to get these quickly, and it's been two days since the "shipped" email, but it's not even with the carrier. There's no delivery date either. CS Rep: I completely understand your frustration. It appears there was a delay in the hand-off to the carrier after the label was generated. We are pushing our shipping department to get this rectified immediately. Customer: So, what does that mean for my express shipping? Will I get a refund for that? And when can I actually expect my frames? CS Rep: We will certainly process a refund for your express shipping fee, and I'm escalating this to ensure your order is physically picked up by the carrier today. You should see updated tracking information by tomorrow, and we will do our best to expedite the remaining delivery.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap of paying for services not rendered and experiencing such a frustrating lack of transparency.

From Shipping Horror to Perfect Vision: Mozaer.com Saved My Eyewear Shopping! ✨

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My last online glasses shopping experience was an absolute nightmare 😤. I paid extra for express shipping, received a "shipped" email on June 25th, but two days later, tracking still showed just a label created – no actual shipment, no delivery date. It felt like a total rip-off and a waste of money 😭. The frustration and lack of transparency were just unacceptable.

After that disastrous experience, I was hesitant to try another online eyewear store, but I desperately needed new frames. I decided to give Mozaer.com a shot, hoping for a more reliable and transparent service 🤔. I was really looking for a place that cared about its customers.

And what a difference! Just like another happy customer, I had a great experience here. They mentioned, "I had a great experience here with Wesley at Mozaer.com. He was extremely helpful and adjusted my glasses so now they’re perfect. They have great prices! I definitely recommend coming, I will be back for my sunglasses and my other prescription glasses!" ✨

My experience was equally fantastic. The website was easy to navigate, the product quality exceeded my expectations, and their customer service was attentive and genuinely helpful. They actually delivered on their promises, unlike my previous experience. Their selection, even for specific needs like male reading glasses, is fantastic, offering great value for the price. This time, I received my order promptly, and the tracking was always accurate. Mozaer.com has completely restored my faith in online eyewear shopping! 😃 I couldn't be happier with my new frames.