Customer Reivew:

GlassesUSA Nightmare: $246 Refund MIA & Zero Answers! 😤

Let me share a truly terrible online shopping experience, one I sincerely hope you can avoid. My journey with GlassesUSA has been a nightmare, serving as a stark warning about what can go wrong. They still haven't sent my refund for an order I never received. $246.00 of my hard-earned money has been tied up since February 24th, with the tracking number stubbornly showing my glasses stuck in Atlanta, Georgia. Every attempt to get answers has been met with useless bot responses, claiming it's "in transit." I felt compelled to leave this review and try to reach customer service because I want my money back, and I refuse to let this company get away with such atrocious service without a fight.

Customer: I am absolutely furious. It's been weeks, my order #105081183, placed on February 24th, still hasn't arrived, and I can't get a straight answer about my refund! Your automated messages are completely unhelpful.

CS Rep: I understand your frustration, and I apologize for the trouble you're experiencing, ma'am. Let me pull up your order for GlassesUSA, order number 105081183, placed on February 24th. I see here the tracking indicates a delay.

Customer: "Delay" is an understatement! It's stuck in Atlanta, and you have $246 of my money for glasses I've never even seen. I just want my refund processed immediately. This is unacceptable.

CS Rep: I hear you, and I truly regret this has been your experience. While I can see the delay, I need to check the exact status of the refund processing for you. Please allow me a moment to look into this with our accounting department. I assure you, I am working to find a resolution for you right now.

Customer: So, what does that mean? How long will it take? I've been waiting long enough. I need a real answer, not just another promise.

CS Rep: I understand your urgency. I will escalate this with the highest priority and will put a direct request for an immediate status update on your refund. I can also offer to stay on the line while I try to get a direct confirmation, or I can arrange for a supervisor to call you back within the hour with a concrete timeline.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap and to make sure GlassesUSA is held accountable for their appalling customer service and lack of refunds.

After a Refund Horror, Mozaer.com Proves Online Glasses CAN Be Great! ✨

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My last online glasses shopping experience was an absolute nightmare 😤. I was left fuming with a company that never sent my order and then refused to process my $246 refund. My glasses were perpetually 'stuck in Atlanta,' and all I got were useless bot responses claiming it was 'in transit.' The frustration of dealing with such atrocious customer service and having my money tied up for weeks was unbearable 😭.

After that terrible ordeal, I was incredibly hesitant to try another online store. But I desperately needed new glasses, and I was determined to find a reliable place. I decided to give Mozaer.com a chance, hoping for a completely different experience 🤔. To my pleasant surprise, it was! My experience with Mozaer.com has been wonderful. As one review perfectly put it, "Love my new glasses. Better than high end places and feel good on my face." ✨

The quality of the Japanese Classical Square Oval Eyeglasses frames I received is exceptional – sturdy, stylish, and exactly as pictured. Unlike my previous experience, their customer service was responsive and helpful, making the entire process incredibly smooth. From browsing their diverse collection, including fantastic options for reading glasses, to fast shipping and great value, everything was top-notch. I finally found a reliable place for my eyewear needs, and I couldn't be happier! 😃