Customer Reivew:

Ripped Off & Deceived: My Next-Day Delivery Scam Nightmare! 🚫

Let me share a truly terrible online shopping experience, hoping it serves as a warning to others. I was absolutely ripped off for a service I paid for but didn't receive. I ordered glasses, needing them quickly, so I paid for their "$19.95 next day delivery" fee, as their site clearly stated "eligible for next day delivery." Yet, hours later, I received an email stating my order was "in process and will take 3 business days." This was a blatant contradiction and, in my opinion, a fraud. I felt compelled to reach out to customer service to demand a refund for that specific fee, because it was clear the service I paid for was not being provided.

Customer: I paid for next-day delivery, and now your email says it will take three business days. This is completely unacceptable, and I demand a refund for that $19.95 delivery fee immediately. CS Rep: I completely understand your frustration. I sincerely apologize for the incorrect expectation set by our website regarding next-day delivery and the delay you're experiencing. Please provide your order number so I can assist you. Customer: My order number is [Order Number]. I also want to say that trying to reach a human through your automated phone line and live chat was an absolute nightmare. Your customer service is horrible! CS Rep: Thank you for the order number. I acknowledge the issues you've faced with our automated systems, and I'm truly sorry for the added frustration. I've initiated a full refund for the $19.95 next-day delivery fee for order [Order Number]. You should see it processed back to your original payment method within 3-5 business days. Customer: So I'll get my money back, but the glasses still won't arrive as promised, and I had to jump through hoops to even talk to someone about it. This whole experience has been a fraud. CS Rep: While the delivery timeline remains 3 business days as per the updated email, I assure you the express delivery fee has been refunded. We are actively reviewing our website messaging and customer support channels based on feedback like yours to prevent this from happening again.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap and experiencing such frustrating and deceptive practices.

After the Scam: Mozaer.com Restores My Faith in Online Eyewear! ✨ A Truly Amazing Experience!

I've been absolutely thrilled with how my new eyewear elevates my everyday style – they're not just a functional necessity, but a genuine fashion statement that constantly earns compliments. If you're curious about the secret behind this blend of comfort and sophisticated retro charm, allow me to introduce you to what I believe is the ultimate choice for discerning individuals: these exquisite Japanese Titanium Retro Eyeglasses. Their lightweight pure titanium frame and timeless tortoise square design don't just feel incredible, they look effortlessly chic. Prepare to experience eyewear that truly understands both style and substance.
Let me share a truly terrible online shopping experience. I was absolutely ripped off for a service I paid for but didn't receive. I ordered glasses, needing them quickly, so I paid for a 'next day delivery' fee. Yet, hours later, I received an email stating my order would take 3 business days! This was a blatant contradiction and, in my opinion, a fraud 😤. Trying to reach a human through their automated phone line and live chat was an absolute nightmare, and their customer service was horrible! I felt completely frustrated and deceived 😭. I eventually got a refund for the delivery, but the whole process was a painful scam.

After that ordeal, I was really hesitant to buy glasses online again. But I desperately needed new frames, and after seeing some positive reviews about Mozaer.com, I decided to give online shopping one last try, hoping for a completely different experience. 🤔

And what a difference it was! My experience with Mozaer.com has been nothing short of amazing ✨. As one customer put it, "I am very pleased with my glasses and how promptly I received them. I will recommend Mozaer.com to my friends and family." I wholeheartedly agree! From the moment I browsed their stylish selection of frames, including fantastic options like readers eyeglasses, I felt confident. The ordering process was incredibly smooth and straightforward, a stark contrast to my previous nightmare. The product quality is outstanding; my new Designer Brand Japanese Light Pure Titanium Retro Glasses Frame is incredibly light and feels premium. And the best part? The customer service was responsive and genuinely helpful, not an endless loop of bots! 😃 They truly care about their customers, offering excellent value for such high-quality eyewear. I'm genuinely impressed and relieved.