Customer Reivew:

GlassesUSA: My Nightmare of Glitches, Dishonesty & Zero Support 😤

My terrible online shopping experience with GlassesUSA has been a complete nightmare, and I feel compelled to share my story as a cautionary tale. I encountered nothing but frustration trying to get a promised promotion honored. It felt utterly dishonest; they don't honor promos and make it impossible to collect the offer when their site is full of glitches. There's no customer service 24 hours, no live agent to help, which is completely unprofessional. I will NOT return and I do NOT recommend them. Their solution was to have me return my perfectly fine glasses and reorder just to get the BOGO offer they messed up and admitted to. A simple credit back to my card would have been too easy for them. This whole ordeal left me furious, and I needed to speak to someone to understand why they operate this way.

Customer: I'm calling about order 12345. Your website is so glitchy, and you completely failed to honor the buy-one-get-one promotion I was promised when I placed the order! CS Rep: I sincerely apologize for the trouble you've experienced with your promotion. Could you please confirm your order number and the specific promotional code you attempted to use? Customer: Yes, it's 12345. The "BOGO2023" code. But the worst part is, when I tried to fix it, your solution was to have me return glasses that are already correct, then reorder them! Why can't you just apply the credit to my card? This is utterly ridiculous and feels like a scam. CS Rep: I understand your frustration. For promotional adjustments like a BOGO offer after an order is placed, our system currently requires a return of the initial item and a new order to ensure the discount is correctly applied to both pairs. We do this to align with the terms of the promotion. Customer: But why is your site so full of glitches in the first place, preventing me from getting the promo initially? And why is it so hard to reach a human when things go wrong? This policy is incredibly inconvenient and feels like a way to avoid simple, customer-friendly solutions. CS Rep: I apologize for the technical difficulties you faced and for the difficulty in reaching us. We are constantly working on improving both our website stability and customer service accessibility to provide a smoother experience. I truly regret the inconvenience this process has caused you.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap of dishonest promotions and frustrating customer service.

From Eyewear Nightmare to Mozaer.com Magic: A Breath of Fresh Air! ✨

Seriously, the compliments just keep rolling in! These aren't just sunglasses; they're a statement. Every time I wear them, I feel like I've stepped straight out of a nostalgic dream with a modern twist. If you're looking to capture that effortlessly cool, vibrant energy, you absolutely have to experience these Y2K Candy Color Sunglasses for yourself. They're more than an accessory; they're an instant mood booster and style upgrade.
My last online glasses shopping experience was a complete nightmare, leaving me furious and utterly disappointed 😤. I was promised a fantastic buy-one-get-one promotion, but their website was riddled with glitches, making it impossible to apply. And when things went wrong, there was no live agent, no 24/7 customer service – just endless frustration and an unprofessional process that suggested I return perfectly good glasses just to reorder them for the promotion they messed up. A simple credit would have been too easy, apparently! This ordeal left me thinking I'd never trust online eyewear again 😭.

But then, after much hesitation, I decided to give it one last shot, cautiously exploring new options 🤔. I stumbled upon Mozaer.com and was instantly drawn to their unique styles. Despite my past trauma, something told me to try them. And oh, am I glad I did!

As soon as my package arrived, I knew this was different. OMG, I love my new glasses! So fun and super comfortable. The ordering process was incredibly smooth, a stark contrast to my previous nightmare. The quality of the frames and lenses exceeded my expectations, especially considering the price point. It felt so refreshing to finally have a hassle-free experience. Whether you're looking for stylish sunglasses or even reading glasses, Mozaer.com truly delivers. Their customer service, though I barely needed it, was responsive and helpful when I had a minor query before ordering. This whole experience has been a breath of fresh air 😃✨. I highly recommend Mozaer.com for anyone looking for quality eyewear without the usual online shopping headaches!