Customer Reivew:

My Online Glasses Nightmare: Wrong PD & Customer Service Chaos! 😤

It's crucial for me to share my recent online shopping nightmare as a cautionary tale for anyone considering buying glasses online. My 12-year-old son received his glasses, but he just couldn't see properly with them. A trip back to the doctor confirmed our suspicions: the pupil distance (PD) was incorrect. What truly shocked me was that glassesusa's site never prompted us for this critical measurement, simply assuming a value that was wrong for my son. This entire process, compounded by the inability to reach a human by phone and slow email responses, forced me to leave a review and demand answers.

Customer: I'm calling because the glasses my son received have the wrong pupil distance, and he can't see with them! Your website didn't even ask for this information, leading to this huge problem. CS Rep: I sincerely apologize for the inconvenience and frustration this has caused. I understand the importance of correct PD for vision. Let me check your order details right away. Customer: And it's impossible to reach anyone by phone! I've been trying to get this resolved, but email responses take days, and then I’m told I have to send the glasses back before you even start on a replacement. My son will be without glasses! CS Rep: I truly regret the difficulties you've faced in contacting us and with the exchange process. We can certainly arrange for a remake with the correct PD. We do require the original pair to be returned first, but I can escalate the remake process once we receive them to expedite delivery. Customer: So, you're admitting the error was on your end for not asking for the PD, but I still have to go through this slow process? Why isn't such a vital measurement prompted clearly on your site? CS Rep: We are constantly working to improve our user experience. Your feedback on the PD prompt is valuable and noted. For now, let's focus on getting your son the correct glasses. I can send you a prepaid return label immediately, and we’ll ensure the new pair is a priority.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.

After a Nightmare, Mozaer.com Shines: My Perfect Online Glasses Experience! 💖

You know, after sharing my own fantastic experience, I often get asked what made such a difference in my daily life, especially when it comes to vision. The truth is, finding the right pair of eyewear can be transformative, blending unparalleled convenience with sophisticated design. If my story resonated with you, and you're curious to discover the exact solution that brought such clarity and ease to my vision – adapting effortlessly from indoor reading to outdoor sunlight – then you'll want to explore these incredible Titanium Photochromic Multifocal Glasses. They've truly redefined what I expect from my eyewear.
I still shudder remembering my last online glasses purchase. It was an absolute nightmare! My son's glasses arrived with the completely wrong pupil distance (PD), and he couldn't see a thing 😤. Their website never even prompted for this crucial measurement, just assumed it, leading to endless frustration. And trying to reach a human? Impossible! Slow email responses meant days of waiting, only to be told we had to return the glasses before they'd even start on a replacement. It was utterly infuriating and a total waste of my time and energy 😭.

After that awful experience, I was really hesitant to try buying glasses online again 🤔. But I knew I needed a new pair, and the convenience and potential savings were too tempting to ignore. So, after some careful research, I decided to give Mozaer.com a chance, hoping for a completely different outcome.

And wow, what a difference! As another satisfied customer perfectly put it: 'Got my order very quickly and exactly as I requested. Will likely get more glasses from Mozaer.com.' This exactly mirrors my experience. The entire purchasing process on Mozaer.com was incredibly smooth and user-friendly. I was specifically looking for a new pair of readers eyeglasses, and their selection was impressive. The quality of the frames and lenses is excellent, far exceeding my expectations for the price. Not only was the delivery super fast, but their customer service, although I didn't need much, was responsive and helpful when I had a small question about sizing. It’s such a relief to finally have a positive online shopping experience for eyewear. Mozaer.com truly delivered on all fronts! 😃✨