Customer Reivew:

Price Jump Shock & CS Runaround: My Online Shopping Nightmare! 💸😠

I need to share my terrible online shopping experience, hoping it serves as a warning. I came across what seemed like a really good price on Pentax ZT100 glasses, advertised at $40.60. But as I built my order, the website mysteriously raised the price to $58.00 right before my eyes! This felt incredibly dishonest and shady, leaving me no choice but to try and address it, which is why I felt compelled to leave this review and engage with customer service. I finally reached a live person after a hassle with no phone number and a useless chatbot, but he just gave me the runaround, blaming lens or frame color, even though I had proof of the initial frame price.

Customer: I'm calling about an issue I had while trying to order glasses. I saw the Pentax ZT100 priced at $40.60, but when I proceeded to checkout, the price suddenly jumped to $58.00. CS Rep: I apologize for the confusion, sir/ma'am. Prices can sometimes update in real-time. Can you confirm the exact item you're referring to, and I can check the current pricing on our system for you? Customer: It's the Pentax ZT100 frame. I clearly saw it at $40.60. The price changed as I was literally building my order. This feels incredibly misleading. You can't just raise prices like that without notice. CS Rep: I understand your frustration. Upon checking, the current price for that frame appears as $58.00. The difference might be due to a specific promotion that ended or a base lens option being added. I'm unable to see past pricing fluctuations on my end. Customer: No, that's not it. This wasn't about lens options or promotions expiring; the base frame price itself changed. I felt like I was being given the runaround with these excuses, especially after witnessing the price increase. I just want the price I was initially shown. CS Rep: I sincerely apologize if you feel that way. While I cannot honor a price not currently displayed in our system, I can look for any available promotions that might help with your order today.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap of misleading pricing and poor customer service.

From Online Shopping Nightmare to Mozaer.com Delight! ✨😃

After countless compliments and experiencing unparalleled comfort, I can honestly say these eyeglasses have transformed my daily style. If you're looking to elevate your eyewear game with something truly exceptional that blends classic charm with modern durability, then you absolutely must check out the very same Pure Titanium Retro Eyewear that has made such a difference for me. It's more than just a frame; it's a statement.
I recently had a truly dreadful online shopping experience for glasses 😤. I was trying to order a pair, saw them advertised at a great price, but then the price mysteriously jumped right before my eyes as I was building my order! This felt incredibly dishonest and shady. To make matters worse, their customer service was a nightmare – a useless chatbot and a live person who just gave me the runaround with flimsy excuses, despite me having proof of the initial price. It was infuriating and left me utterly disappointed 😭.

After that terrible ordeal, I was really hesitant to try online glasses shopping again, but I needed new eyewear and decided to give Mozaer.com a chance, hoping for a more transparent and customer-focused experience 🤔. I'm so glad I did! From the moment I started browsing, it was a breath of fresh air. As another happy customer put it, "I am absolutely IN LOVE with my new glasses from Mozaer.com, and they came at a great price too!" ✨

My experience was just as fantastic. The website was incredibly user-friendly, making the selection process smooth and enjoyable. I found the Pure Titanium Square frames, and the quality is exceptional – they feel premium and look stylish. The pricing was straightforward, with no hidden surprises or sudden increases, which was a huge relief after my previous nightmare. Their customer support, when I had a quick question, was prompt and genuinely helpful, a stark contrast to the frustrating chatbot experience I had elsewhere. Whether you're looking for stylish new frames or even high-quality reading glasses, Mozaer.com offers incredible value and a truly pleasant shopping journey. I highly recommend them! 😃